Complaints policy

My aim is to provide the best service possible. While I always strive to achieve this, there will be times when the client is unhappy with the service.

 I aim to handle complaints quickly in an effective, fair and honest way.”

All complaints are addressed confidential and a response should be made within 5 working days. This is regardless of how the complaint or expression of dissatisfaction is made.

Stage 1. If unhappy with your hair I will do my best to resolve this first before stage 2.

Stage 2. If still unhappy I will offer a voucher or refund this can be discussed.